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Tripadvisor – New BLACKMAIL Reporting Tool

24 Jan Tripadvisor – New BLACKMAIL Reporting Tool

We hear from hotel owners about a potential “blackmail” – when a guest threatens to write a negative review unless a demand for a refund, upgrade, or other request is met – it’s a big concern.
There is a new way for hotels to proactively report these threats more easily, before a corresponding review is potentially submitted. Immediate reporting of blackmail threats can supplement Tripadvisor investigative procedure and help them keep blackmail reviews from ever reaching Tripadvisor site.

 

 

 

How To Report Blackmail Reviews?

The process for reporting the threat of potential blackmail reviews is simple. First, log in to your TripAdvisor Management Center. Select “Manage your reviews” and then click the link under “Dispute a review.” Review the information on the form and
confirm that the issue “Report blackmail” is selected.
At this point, you’ll need to provide some additional information, including the month and year of stay as well as the email address and/or the name of the potential reviewer.
Please also describe the event at issue in the free form space provided.
Try to provide as many details as possible – this information will help us identify the review if it’s submitted at a later date.

 

Best Practices For Submitting Potential Blackmail Reports to Tripadvisor:

Instruct employees to share any guest blackmail threats immediately.
Submit a potential blackmail review report as soon as possible via the Management Center:

1. Select “Manage your reviews”
2. Click the link under “Dispute a review”
3. Complete the form and confirm that the issue “Report blackmail” is selected
4. Provide the month and year of the guest’s stay, an email address and/or a name, and as
many details as possible about the incident

Retain as much documentation relating to the report as you can, including emails, voicemails, etc.

Good luck!

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